WHY CUSTOMERS GET MAD-AND HOW TO HANDLE IT LIKE AN EXPERT (WEBINAR)

Name: WHY CUSTOMERS GET MAD-AND HOW TO HANDLE IT LIKE AN EXPERT (WEBINAR)
Start: 2026-09-11T09:00:00-05:00
End: 2026-09-11T10:00:00-05:00

WHY CUSTOMERS GET MAD-AND HOW TO HANDLE IT LIKE AN EXPERT (WEBINAR)

Date & Time:

September 11 @ 9:00 am - 10:00 am

Cost:

$99 – $199

This interactive virtual training takes participants beneath the visible behavior of difficult customer interactions. Participants will explore why customers become emotionally reactive, why employees become triggered, and how both sides of the conversation influence what happens next.

The session moves beyond traditional customer service scripts. Participants will learn practical frameworks for recognizing emotional patterns, managing their own state, communicating with greater clarity, and leading challenging conversations toward an appropriate next step.

Participants will take part in guided reflection, breakout-room discussions, and realistic practice scenarios. The concepts apply across industries, including retail, healthcare, hospitality, professional services, construction, government, manufacturing, financial services, insurance, restaurants, and nonprofit organizations.

Who Should Attend?

This training is designed for:

Business owners
Executives
Managers and Supervisors
Human Resources Professionals
Customer Service teams
Sales professionals
Frontline employees
Administrative staff
Anyone who interacts with customers, clients, patients, vendors, or members of the public

Date: Friday, September 11, 2026
Time: 9:00am – 10:00am
Presenter: Mike Lofton
Price: $99 (members) / $199 (non-members)

REGISTER HERE →

Organizer

Nevada Association of Employers

This program has been approved for 1.5 HR (General) recertification credit hour toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HRCI.

This program is valid for 1.5 PDC for the SHRM-CP^SM or SHRM-SCP^SM.

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 Trustindex verifies that the original source of the review is Google. Working with Thoran Towler has beena great experience. He is approachable, professional, and incrediblyknowledgeable about employment law and HRcompliance. His advice has helped our company navigate severalchallenging workplace situations successfully.
  
 
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 Trustindex verifies that the original source of the review is Google. NAE provides practical HR solutionsthat are actually useful for employers. Their guidance is realistic, timely, and tailoredto the challenges businesses face today. Thoran Towler has created an organization thattruly understands Nevada employers.
  
 
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   Andrew Zellman 
 
 
 
 Trustindex verifies that the original source of the review is Google. The NAE Employers Conference was one of the best business events we have attended. The speakers were excellent, the topics werehighly relevant, and the event was extremely wellorganized. Thoran Towler and the NAE team created anoutstanding experience for attendees.
  
 
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   Victoria Denise Peñalba 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our organization has utilized several NAE services, including policy reviews,supervisor training, and HR consultations. Every interaction has been professional andhelpful. Thoran and his team consistently go above andbeyond to support Nevada employers.
  
 
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   Shani Biju 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thoran Towler is one of the most knowledgeable employment law professionals we haveworked with. He takes complicated HR and legal topics andexplains them in a practical, business focusedmanner that is easy to understand and apply.
  
 
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   L T 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great conference
  
 
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   Stephanie Neuhart 
 
 
 
 Trustindex verifies that the original source of the review is Google. Having a wonderful time with team at NAE conference

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WHY CUSTOMERS GET MAD-AND HOW TO HANDLE IT LIKE AN EXPERT (WEBINAR)

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Nevada Association of Employers

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